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Rafael Duarte
Solutions Architect
Terrafirma
Rafael helps enterprise teams take AI prototypes into production, which mostly means helping them delete things.
Their schedule1 session
Tuesday, October 13, 2026
ProductTalk
What users actually do with your AI feature
Six months of session recordings, support tickets and telemetry from a shipped AI feature, and what they revealed: the prompts people really write, where they give up, the workarounds they invent, and the three changes that moved retention.
09:30 AM - 10:30 AMMain Stage
Speakers
- RDRafael Duarte
Solutions Architect · Terrafirma
- EPElena Petrova
Product Lead · Runway Analytics
Format: TalkTrack: Product