ProductTalk
What users actually do with your AI feature
Tuesday, October 13, 2026: 09:30 AM - 10:30 AMMain Stage · seats 300
About this session
Six months of session recordings, support tickets and telemetry from a shipped AI feature, and what they revealed: the prompts people really write, where they give up, the workarounds they invent, and the three changes that moved retention.
Speakers
RD
Rafael Duarte
Solutions Architect
Terrafirma
Rafael helps enterprise teams take AI prototypes into production, which mostly means helping them delete things.
EP
Elena Petrova
Product Lead
Runway Analytics
Elena has shipped AI features to two million users and has the support tickets to prove it. She is interested in the gap between demo behaviour and daily behaviour.
Format: TalkTrack: ProductLevel: BeginnerLanguage: Englishresearchadoption