Back to speakers
EP
Elena Petrova
Product Lead
Runway Analytics
Elena has shipped AI features to two million users and has the support tickets to prove it. She is interested in the gap between demo behaviour and daily behaviour.
Their schedule1 session
Tuesday, October 13, 2026
ProductTalk
What users actually do with your AI feature
Six months of session recordings, support tickets and telemetry from a shipped AI feature, and what they revealed: the prompts people really write, where they give up, the workarounds they invent, and the three changes that moved retention.
09:30 AM - 10:30 AMMain Stage
Speakers
- RDRafael Duarte
Solutions Architect · Terrafirma
- EPElena Petrova
Product Lead · Runway Analytics
Format: TalkTrack: Product